Terms of Service

By accessing or using Demofi, you confirm that you are at least 18 years old, have the authority to enter into these Terms on behalf of yourself or your organization, and agree to be bound by these Terms and our Privacy Policy.

Demofi provides an AI Concierge platform that allows businesses to deploy AI avatars on their websites and in sales workflows to conduct product demonstrations, qualify prospects, and automate follow-up communications. Features include AI avatar sessions, prospect outreach, visitor memory, session transcripts, recordings, and analytics.

3.1 Registration. You must provide accurate and complete information when creating an account. You are responsible for keeping your login credentials secure and for all activity under your account.

3.2 One Account Per Customer. Each subscription is for a single business entity. You may not share access credentials with parties outside your organization.

3.3 Account Termination. We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or fail to pay fees when due.

4.1 Plans. The Service is offered on a subscription basis. Current plans, pricing, and included minutes are listed at trydemofi.com/pricing. Prices are in USD and subject to change with 30 days notice.

4.2 Billing. Subscriptions are billed monthly in advance. By subscribing, you authorize us to charge your payment method on a recurring basis.

4.3 No Overages. Usage is hard-capped at your plan's minute limit. When you reach 100% of your allotment, AI Concierge sessions will pause until your next billing period or until you upgrade. We will not charge overage fees.

4.4 Free Trial. New accounts receive a 30-day free trial that includes 100 minutes of AI Concierge conversation time. The trial ends when either the 30-day period elapses or the 100 minutes are used, whichever occurs first, after which AI Concierge sessions pause until you select a paid plan. Trial minutes do not roll over. Your account configuration and data are retained if you upgrade.

4.5 Upgrades and Downgrades. Plan changes take effect at the start of the next billing period. Downgrades do not result in refunds for the current period.

4.6 No Refunds. All fees are non-refundable except as required by applicable law or as expressly stated in these Terms. If you cancel your subscription, you retain access through the end of your paid billing period.

4.7 Taxes. You are responsible for all applicable taxes. We will collect taxes where required by law.

4.8 Failed Payments. If payment fails, we will notify you and attempt to collect payment. Accounts with failed payments may be suspended after 7 days.

5.1 Referral Rewards. When a customer you refer subscribes to a paid plan, both you and your referral may receive promotional credits or free subscription months as described on the Invite & Earn page.

5.2 No Cash Value. Referral rewards have no cash value and cannot be transferred or redeemed for cash.

5.3 Program Changes. We reserve the right to modify or terminate the referral program at any time. Changes do not affect rewards already earned.

You agree not to use the Service to:

• (a) Send unsolicited bulk commercial messages (spam) or violate CAN-SPAM, GDPR, CASL, or other applicable anti-spam laws;
• (b) Harass, threaten, deceive, or impersonate any person or entity;
• (c) Collect or process personal data of minors under 16;
• (d) Scrape, mine, or extract data from the Service beyond your authorized use;
• (e) Attempt to gain unauthorized access to any part of the Service or its infrastructure;
• (f) Use the Service in any way that violates applicable laws or regulations;
• (g) Reverse engineer, decompile, or attempt to extract the source code of the Service;
• (h) Resell, sublicense, or white-label the Service without our written permission;
• (i) Use the Service to conduct demos for illegal products or services;
• (j) Transmit viruses, malware, or other harmful code.

We reserve the right to suspend or terminate accounts that violate these provisions without notice or refund.

7.1 Your Responsibility. When using Demofi's outbound email features, you are solely responsible for ensuring your communications comply with all applicable laws, including CAN-SPAM, GDPR, and CASL. This includes maintaining valid opt-out mechanisms and honoring unsubscribe requests promptly.

7.2 Sender Reputation. You acknowledge that sending unsolicited or spammy emails through our infrastructure may damage our shared sending reputation and harm other customers. Accounts found to be sending spam will be terminated immediately.

7.3 Email Infrastructure. We provide per-customer sending subdomains to isolate sender reputation. Abuse of this infrastructure is grounds for immediate termination.

7.4 Prospect Data. You represent that you have a legitimate interest or appropriate consent basis for contacting prospects via the Service. We are not responsible for legal claims arising from your outreach activities.

8.1 Your Content. You retain ownership of all content you upload to the Service, including company information, scripts, documents, and prospect data ("Your Content").

8.2 License to Us. You grant us a limited, non-exclusive license to use, process, and display Your Content solely to provide and improve the Service.

8.3 Session Data. AI Concierge sessions generate transcripts, recordings, and analytics ("Session Data"). Session Data is associated with your account. We may use anonymized, aggregated Session Data to improve the Service and train AI models, provided such data cannot be used to identify you or your visitors.

8.4 Visitor Data. You are responsible for obtaining any necessary consents from website visitors before deploying AI Concierge sessions on your website. You must maintain a privacy policy on your website that discloses the use of AI and data collection.

8.5 Data Accuracy. You represent that Your Content does not infringe any third-party rights and does not contain unlawful material.

8.6 Prohibited Content. You may not upload or use content that is defamatory, obscene, discriminatory, or infringes intellectual property rights.

9.1 Our IP. The Service, including all software, designs, trademarks, and AI models, is owned by Demofi and protected by intellectual property laws. These Terms do not grant you any rights in our intellectual property.

9.2 Feedback. If you provide suggestions or feedback about the Service, we may use it without restriction or compensation to you.

9.3 Your IP. We do not claim ownership of Your Content. You retain all rights you had prior to uploading content to the Service.

The Service integrates with third-party providers including Anam (AI avatar infrastructure), Resend (email delivery), Stripe (payment processing), Apollo.io (prospect data), Supabase (database), and Cloudflare (hosting). Your use of these integrations is subject to each provider's terms. We are not responsible for the availability, accuracy, or conduct of third-party services.

Our Privacy Policy, available at trydemofi.com/privacy, explains how we collect, use, and protect your information. By using the Service, you agree to our Privacy Policy.

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Service that is designated as confidential or that reasonably should be understood to be confidential. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

13.1 Our Warranty. We warrant that we will provide the Service with reasonable skill and care and substantially in accordance with our documentation.

13.2 Disclaimer. EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR APPROPRIATE FOR YOUR USE CASE.

14.1 Indirect Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, DEMOFI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

14.2 Cap on Liability. OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE FEES YOU PAID TO US IN THE THREE MONTHS PRECEDING THE CLAIM.

14.3 Essential Basis. THE LIMITATIONS IN THIS SECTION REFLECT AN ALLOCATION OF RISK AND ARE AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. THEY SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

You agree to indemnify, defend, and hold harmless Demofi and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) Your Content; (c) your outbound email campaigns or prospect outreach; (d) your violation of these Terms; or (e) your violation of any third-party rights.

16.1 Term. These Terms commence when you create an account and continue until your subscription ends or your account is terminated.

16.2 Termination by You. You may cancel your subscription at any time through the billing portal. Cancellation takes effect at the end of your current billing period.

16.3 Termination by Us. We may terminate or suspend your account immediately, without notice, if you breach these Terms, fail to pay fees, or if we are required to do so by law.

16.4 Effect of Termination. Upon termination, your access to the Service will cease. We will retain your data for 30 days following termination, after which it may be permanently deleted. You may request an export of your data before termination takes effect.

We reserve the right to modify, suspend, or discontinue the Service or any part of it at any time, with or without notice. We will use reasonable efforts to notify you of material changes. We are not liable to you for any modification, suspension, or discontinuation of the Service.

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the Service. Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the changes. If you do not agree to updated Terms, you must stop using the Service and cancel your subscription.

19.1 Governing Law. These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

19.2 Informal Resolution. Before filing a formal dispute, you agree to contact us at arash@trydemofi.com and attempt to resolve the issue informally for at least 30 days.

19.3 Arbitration. Any dispute not resolved informally shall be resolved by binding arbitration under the rules of the American Arbitration Association. Arbitration shall take place in Los Angeles, California. The arbitrator's decision is final and binding.

19.4 Class Action Waiver. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST DEMOFI.

19.5 Exceptions. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction for claims involving intellectual property infringement.

20.1 Entire Agreement. These Terms and the Privacy Policy constitute the entire agreement between you and Demofi regarding the Service and supersede all prior agreements.

20.2 Severability. If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.

20.3 No Waiver. Our failure to enforce any provision does not constitute a waiver of our right to enforce it in the future.

20.4 Assignment. You may not assign your rights under these Terms without our written consent. We may assign our rights without restriction.

20.5 Force Majeure. Neither party is liable for delays or failures caused by circumstances beyond their reasonable control.

20.6 Contact. Questions about these Terms? Email arash@trydemofi.com or visit trydemofi.com.