Text messages from Demofi — your consent

Texts come from Demofi (Clear Consulting LLC) on behalf of the dealership you are dealing with. Enter your mobile number and tick the box to agree. Nothing is sent until you do.

• Appointment texts: a confirmation when you book a service appointment or a test drive through a dealership's concierge, up to two reminders before a service visit, and a message if the appointment is moved or cancelled.
• Replies on the dealership's text line: when you text a question, an automated assistant answers on the dealership's behalf. It says it is automated in its first message, and a member of the dealership's staff can take the conversation over at any time.

Message frequency varies. No marketing messages.

Most people opt in by voice, while booking with a dealership's concierge on the dealership's website or in-store screen. When a booking needs contact details, the concierge asks once:

"What's the best mobile number to text your confirmation to? I can email it if you'd rather."

A customer who gives a mobile number hears it read back once, with what they will receive by text and how to stop. Where the dealership sends reminders:

"You'll get your confirmation and a reminder by text. Message and data rates may apply, and you can reply STOP any time to stop. So that's [the number, read back digit by digit] — right?"

Where it does not:

"You'll get your confirmation by text. Message and data rates may apply, and you can reply STOP any time to stop. So that's [the number, read back digit by digit] — right?"

Only a customer who answers yes to that read-back is texted. The yes is recorded on the appointment record with the time, the number as read back, the channel (spoken) and the id of the conversation it was given in. A customer who prefers email is never texted.

Demofi: Your service appointment is confirmed for Wed, Sep 9 at 12:30 PM. Reply 1 to confirm or 2 to cancel. Reply STOP to opt out.

Demofi for Downey Hyundai: Hi Jordan, this is the dealership's automated text assistant. The 30,000-mile service on your Tucson is an oil change, tire rotation and multi-point inspection, about 90 minutes. Want me to find you a time? Reply STOP to opt out.

Message and data rates may apply. Reply STOP to cancel at any time. Reply HELP for help, or email hello@trydemofi.com.

Carriers are not liable for delayed or undelivered messages.

See our Privacy Policy and Terms of Service. Questions: hello@trydemofi.com.